Privacy Policy

Introduction

Welcome to ek779, Bangladesh's trusted online casino and sports betting platform. We understand that when you choose to play with us, you are entrusting us with your personal information. We take that responsibility very seriously. This Privacy Policy outlines how ek779 collects, stores, uses, and safeguards the personal data of players registered on our platform.

By accessing or using the ek779 platform — including our website, mobile interface, and all associated services — you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our services. This policy applies to all users of ek779, including players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and across Bangladesh.

Information We Collect

ek779 collects certain categories of personal data to enable account creation, process financial transactions, and maintain a safe gaming environment. The information we may collect includes:

• Identity data: full name, date of birth, nationality, and government-issued identification documents for Know Your Customer (KYC) verification purposes.
• Contact data: email address, mobile phone number, and residential address (including city and district within Bangladesh).
• Account data: username, encrypted password, account preferences, gaming history, betting records, and transaction logs.
• Financial data: payment method details such as bKash, Nagad, Rocket, or Upay account references, deposit and withdrawal amounts, and transaction identifiers. We do not store full bKash or Nagad account PINs.
• Technical data: IP address, device type, browser type and version, operating system, session duration, and pages visited on our platform.

All data collection at ek779 follows a purpose-limitation principle: we only collect information that is necessary for our stated operational and legal obligations. We do not collect sensitive personal data beyond what is required for responsible gaming obligations and identity verification.

How We Use Your Information

The personal data ek779 holds about you is used strictly for legitimate operational and compliance purposes. Specifically, your data is used to:

• Register and maintain your ek779 player account, including identity verification required for responsible gaming compliance.
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods available in Bangladesh.
• Detect and prevent fraudulent activity, money laundering, and any form of platform abuse that could harm players or the integrity of ek779.
• Provide customer support, resolve account disputes, and communicate important service updates or security notices to you.
• Improve and personalise the ek779 gaming experience based on your preferences, betting patterns, and platform usage.
• Send promotional offers, bonus notifications, and relevant marketing communications — only where you have opted in to receive such messages.

Sharing of Your Information

ek779 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data in limited and controlled circumstances only:

• Payment processors and banking partners: We share necessary transaction data with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other financial service providers solely to complete your requested financial transactions.
• Technology and game providers: Trusted partners such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and NetEnt may receive session or game-event data required to operate their gaming software on the ek779 platform.
• Legal and regulatory requirements: If required by applicable law or in response to a lawful request by a public authority (e.g. a court order or anti-money laundering investigation), ek779 may disclose personal data as legally obligated.
• Fraud prevention and security services: We may share data with specialist anti-fraud service providers to investigate suspicious activity, protect our platform, and safeguard the accounts of legitimate players.

In all cases where data sharing is necessary, ek779 ensures that the receiving party is bound by appropriate data protection obligations and uses the data only for the specified purpose. We do not permit third parties to use your data for secondary marketing purposes.

Payment Data & Platform Security

The security of your financial and personal data is a core priority at ek779. Our platform implements industry-standard SSL (Secure Socket Layer) encryption across all data transmission channels, ensuring that information exchanged between your device and ek779 servers cannot be intercepted by unauthorised parties.

All bKash and Nagad payment transactions are processed through their respective official secure gateways. ek779 does not store your full mobile banking PINs or passwords. Payment references are stored in encrypted form and are accessible only to authorised personnel for transaction verification and dispute resolution. We carry out regular internal security audits to maintain a safe environment for all players on our platform.

Cookies & Tracking Technologies

ek779 uses cookies and similar tracking technologies to enhance your browsing experience, remember your session preferences, and understand how players interact with our platform. The types of cookies we use include:

• Essential cookies: Required for core platform functionality such as maintaining your login session, enabling the gaming lobby, and processing your bets securely.
• Analytics cookies: Used to understand aggregate platform usage, popular game categories (such as cricket betting, slots, and live casino), and overall navigation patterns — helping us improve ek779 for Bangladeshi players.
• Preference cookies: Remember your language selection, preferred game layout, display settings, and other personalisation choices so your experience remains consistent across visits.

Most modern browsers allow you to manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the ek779 platform, including your ability to log in and access games.

Data Retention

ek779 retains your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal obligations. In practice, this means account records, transaction histories, and identity verification documents are retained for a minimum period following account closure, in line with applicable anti-money laundering and financial record-keeping requirements.

Data that is no longer required for any legitimate purpose is securely deleted or anonymised so it can no longer be associated with a specific individual. Marketing preference data is deleted promptly if you withdraw consent for marketing communications.

Your Privacy Rights

As an ek779 player, you have certain rights over your personal data. We are committed to honouring these rights promptly and transparently:

• Right of access: You may request a copy of the personal data ek779 holds about you at any time by contacting our support team.
• Right to rectification: If any personal information we hold about you is inaccurate or incomplete, you have the right to request a correction.
• Right to erasure: Subject to legal retention requirements, you may request deletion of your personal data where it is no longer necessary for the purposes it was collected.
• Right to withdraw consent: Where processing is based on your consent (e.g. marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to complain: If you believe your data rights have been violated, you have the right to raise a formal complaint with ek779's data protection team via the contact details provided at the end of this policy.

To exercise any of the above rights, please contact our support team at [email protected]. We will acknowledge your request within 3 business days and aim to resolve it fully within 30 days.

Third-Party Services & Links

The ek779 platform integrates with third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. While these providers operate their software within the ek779 environment, they maintain their own independent privacy practices. ek779 is not responsible for the data handling policies of third-party game studios. We recommend reviewing the privacy notices of any third-party providers whose services you use.

ek779 does not operate external social media pages, external referral links, or affiliate redirect pages on this platform. All content and links are internal to the ek779 website. We do not carry advertising from third-party advertisers, and no external party has access to your data through advertising networks on our platform.

Children's Privacy & Age Restriction

ek779 is strictly an adult gaming platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been submitted by someone under 21, we will take immediate steps to delete that data and close the associated account. Parents and guardians are encouraged to use parental controls on shared devices to prevent underage access to online gaming platforms.

Changes to This Privacy Policy

ek779 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, we will update the 'Last Updated' date at the top of thispage and notify registered players via email or an in-platform notification where required.

Your continued use of ek779 following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically so you remain informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ek779 handles your personal data, please do not hesitate to reach out to our dedicated data protection and support team. We are available 24/7 to assist players across Bangladesh.

Email: [email protected] — Our team will respond within 3 business days. All data-related requests are handled with strict confidentiality.